Managing Alerts

Direct Banking Alerts

Your bank accounts can never be too safe. For added protection we have a feature that automatically sends you an email and/or text message to your mobile device and/or computer to alert you of certain changes to your account made through online banking. You can contact us if the changes need to be addressed.

Remember, anytime you suspect that your account information has been compromised, report it to us immediately and always remember to review your account statements.

Choose to receive any or all of these alerts:

1. New bill payee added

Alerts you when a new bill payee has been added to your account through online banking.  If a vendor is added and you didn't add them, it could be a sign of fraudulent activity.  Contact your branch right away.

2. Personal Access Code changed

Alerts you when your Personal Access Code has been changed through online banking.  If it is not you who changed it, contact your branch immediately.

3. Incorrect Personal Access Code (account locked) 

Alerts you when your online banking account has been locked after the maximum number of failed attempts to input your Personal Access Code.

Is someone trying to guess your PAC to access your account?  If you suspect this may be the case, contact your branch immediately.  We will unloack your account for you and help you select a new PAC.

4. Incorrect Personal Access answers (account locked)

Alerts you when your online banking account has been locked after the maximum number of failed attempts to answer your Personal Access questions.

Our system recognizes a computer or pbile phone that has never been used before to access your account, and asks Personal Access questions to confirm your identity.  If it's not you who tried to answer the questions, contact your branch immediately.  If it is you, call us to reset your Personal Access questions and we'll get you back into your online banking.

5. Online banking login

Alerts you when your account has been accessed on a computer or mobile devide.  It it is not you or your joint account holder who has accessed your account, let us know right away.  If it appears that your account has been compromised, we will work with you to secure your account.

6. A new INTERAC® e-Transfer recipient has been added

Alerts your when a new e-Transfer recipient has been added to your account.  If a recipient is added and you didn't add them, please contact us immediately to let us know.

7. Payment Alerts

Periodically a personal message will be sent to you via online banking.  When a personal message becomes available, you will be sent an alert to advise you.

Important: If you receive one of the above messages and you did not attempt to access your account, please notify us immediately – your account information may be compromised.


By email, text message or both
You can receive Alerts through text messages and/or email messages to your mobile device and/or computer so remember to check your phone and/or email regularly. Alerts are only available for activities performed through your credit union online banking or through mobile banking with Smart phones. Alerts will not be sent if changes are made through telephone banking or at the branch.

No Fee
There is no sign-up fee or credit union fee to receive Alerts however; your wireless carrier may charge you for receiving text messages and for data usage. Please check with your wireless carrier for details about your account package.


How to set up your Alerts:

1. Sign-in to your online banking account.

2. Go to "Messages and Alerts".

3. Under "Manage Alerts", you can choose the Alerts you'd like to receive – any or all. (You can also turn off or change your Alert choices here.)

Under "Manage Alerts Contacts", enter the email address and/or the mobile phone number where you would like to receive your Alerts. (Our privacy code ensures that your personal information will remain secure)